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We Are Here To Help

Got a question about our Mint+ device, bundle or any of our services and products? Mint+'s friendly support team can point you in the right direction. Our local Mint+ Support Team provide core support services relating to sales, delivery, returns and everything in-between. So if you have a query related to Mint+ please get in contact and our support team will get back to you as soon as possible.

Our Warranty

Our smartphones and accessories enjoy a commercial warranty which covers the product in the event of non-conformity. This warranty is limited to replacing the purchased product with another reconditioned product from an equivalent range.

This warranty is provided to you by Fónua (company number 267717) of Cairn House, South County Business Park, Leopardstown, Dublin 18, Republic of Ireland. Your statutory rights are not affected by this warranty.

Your handset is warranted against any defect or malfunctioning which may occur in conditions of normal use during the warranty period of twelve (12) months from the date of purchase as shown on your original invoice/receipt.

Batteries and accessories sold with your handset are also warranted against any defect which may occur during the first six (6) months from the date of purchase as shown on your original invoice/receipt.

In case of any defect in your handset which prevents you from normal use thereof, you must inform your vendor of such defect as soon as practicable after becoming aware of that defect and you must present your handset to your vendor together with your proof of purchase.

In case of any defect in your handset battery, the life of an individual rechargeable mobile phone battery in terms of conversation time standby time, and total service life, will depend on factors such the manner in which you use your handset as well as network configuration. The battery specifications for your handset state that you should obtain optimal performance for your battery during the first six months after purchase and for approximately 200 more recharges.

If the existence of a defect in your handset is confirmed by your vendor or by us, your handset or part thereof will be either replaced or repaired, as appropriate. If the defect existed in your handset from the outset such that you have been unable to use the handset, you may, alternatively, obtain a refund from your vendor for the amount paid by you for the handset. Repair or replacement may be carried out using reconditioned components offering equivalent functionality.

This warranty shall not apply to defects to your handset and/or accessory due to (without any limitation):

Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your handset is used,

Connection to any equipment not supplied or not recommended by Mint+™

Modification or repair performed by individuals not authorised by Mint+™ or its affiliates or your vendor,

Modification, adjustment or alteration of software or hardware performed by individuals not authorized by Mint+™

Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation.

Your handset will not be repaired in the event that labels or serial numbers (IMEI) which had been affixed to your handset at the time it was purchased by you have since been removed or altered.

In no event shall Mint+™ or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.

Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.

FAQs

A Mint+ smartphone is one which has already had a first life. After collecting it from its first owner, we clean it, then one of our teams of qualified technicians performs a detailed technical assessment. All functions are tested and confirmed. All data from the previous user is deleted. The phone may show some superficial signs of wear (micro-scratches) from previous careful use of the device.

Mint+ smartphones are available from Vodafone, Tesco Mobile, eir, Harvey Norman, Three, Power City, Expert, Euronics and much more.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Mint+ is a brand of Fónua Limited, the European specialist in trade-in and resale of pre-owned smartphones.

Yes, all of our Mint+ phones are unlocked.

Our smartphones and accessories enjoy a commercial warranty which covers the product in the event of non-conformity. This warranty is limited to replacing the purchased product with another reconditioned product from an equivalent range.

Mint+ will offer a 90day DOA returns policy offering a replacement device once the fault is verified by our suppliers as a manufacturing fault. Outside of the 90days, we offer a one year manufacture’s repair warranty.

If you bought your Mint+ device in a shop, you need to ask this shop directly about the warranty procedure. You will need to provide proof of purchase. You can also contact us here.

We would highly recommend going directly to your retail shop where you bought the Mint+ device.

Mint+ customer service is open from Monday to Friday from 9am to 6pm. To contact us, please use our contact us facility on our website. Our team will get back to you as soon as possible.

Not all of our retail packs include accessories. Depending on the retail outlet a Mint+ device could have compatible accessories such as a charger, SIM pin, hands-free kit and USB cable.

No – unless otherwise indicated by the reseller, mobiles phones are sold without SIM cards and are unlocked (not tied to any operator).